Contact us

Help with Mealie, and how to reach us.

Last updated: 17 September 2026

Support is provided by the engineering team that builds Mealie. There is no call-centre tier in front of them, so your message reaches someone who can act on it.

Where to write

Registered office

Systemfy Infotech
P 88/5 Helen Keller Sarani, Kolkata, West Bengal 700053, India
GSTIN 19BCEPR4187C1ZE

What to expect

We acknowledge support requests within one business day and aim to give a substantive answer within two. Business days are Monday to Friday, excluding public holidays in West Bengal, India (IST, UTC+5:30).

Where a report identifies a defect that prevents you from working, we treat it ahead of scheduled development. If a fix will take longer than a day we will tell you so and give you a workaround in the meantime.

Reporting a problem

A report we can reproduce is a report we can fix quickly. Where you can, tell us:

  • the practice or account the problem affects — never your password;
  • what you did, what you expected, and what happened instead;
  • the date and approximate time;
  • the device, operating system and browser;
  • a screenshot or screen recording, if the problem is visible.

We will never ask you for your password, one-time code or payment card details by email. Treat any message that does so as fraudulent and report it to support@mealiepro.com.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the rules made under them, complaints about Systemfy Infotech’s services or the processing of your personal data may be sent to our Grievance Officer:

Grievance Officer, Systemfy Infotech
P 88/5 Helen Keller Sarani, Kolkata, West Bengal 700053, India
Email: support@mealiepro.com (subject: “Grievance”)

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt. If you are not satisfied with the outcome, you may approach the Data Protection Board of India.