Terms of service

These terms govern your use of Mealie. Please read them before using the service.

Last updated: 17 September 2026

1. About these terms

These terms are a binding agreement between you and Systemfy Infotech, registered at P 88/5 Helen Keller Sarani, Kolkata, West Bengal 700053, India (“Systemfy”, “we”, “us”). They apply to Mealie, including this website, the professional and client portals, and our mobile applications (together, the “Services”). By using the Services you accept these terms; if you do not accept them, do not use the Services.

Where your organisation has signed a separate written agreement with us, that agreement prevails over these terms to the extent of any conflict.

2. Who may use the Services

You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a contract. If you use the Services on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” means that organisation.

Access to Mealie is granted by a practice that subscribes to it. That practice controls your account, decides what you can see and do, and may suspend or remove your access.

3. Accounts and security

  • Give accurate account information and keep it current.
  • Keep your credentials confidential; do not share your account with anyone else.
  • You are responsible for activity under your account.
  • Tell us at support@mealiepro.com promptly if you suspect unauthorised access.

4. Acceptable use

You agree not to:

  • break any applicable law, or infringe anyone’s rights;
  • upload material that is unlawful, or that you have no right to upload;
  • attempt to access data belonging to another organisation or user;
  • probe, scan or test the security of the Services without our written permission;
  • interfere with or place unreasonable load on the Services;
  • reverse engineer, decompile or attempt to derive our source code, except where the law expressly permits it;
  • resell, sublicense or make the Services available to a third party except as we have agreed in writing;
  • use the Services to send unsolicited bulk messages;
  • upload malicious code, or use automated means to extract data at scale.

5. Your content and your organisation’s data

You, or the organisation you belong to, retain all rights in the data and content entered into the Services. We claim no ownership of it.

You grant us a limited licence to host, store, transmit, back up and display that content strictly as needed to provide the Services, support you, and meet our legal obligations. This licence ends when the content is deleted, subject to the retention periods in our privacy policy.

You are responsible for having a lawful basis to enter personal information about other people into the Services, and for obtaining any consent your own professional or legal obligations require.

6. Our intellectual property

The Services, including their software, design, text and the Systemfy Infotech and Mealie names and marks, are owned by us or our licensors and are protected by intellectual property law. Subject to these terms we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose. No other rights are granted.

If you send us feedback or suggestions we may use them without obligation or payment to you.

7. Mobile applications

Our applications are distributed through the Apple App Store and Google Play. Your use is also subject to the rules of the store you obtained the application from, and those rules prevail over these terms where they conflict.

For applications obtained from the Apple App Store: this agreement is between you and Systemfy Infotech only, not Apple. Apple has no obligation to provide maintenance or support. If the application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the application. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

8. Fees, subscriptions and taxes

Paid Services are supplied on the plan and at the price agreed with the subscribing practice. Prices are in Indian Rupees. Unless stated otherwise, fees are exclusive of taxes, and Goods and Services Tax is charged where applicable under Indian law. Invoices are payable by the due date stated on them.

Online payments are processed by our payment gateway partners, such as Razorpay. We do not receive or store your full card number, CVV, UPI PIN or net banking password.

We may change pricing on at least 30 days’ notice, effective from the next billing period. Fees already paid are non-refundable, except as set out in our cancellation and refund policy or where the law requires otherwise.

9. Practices and their clients

A practice is solely responsible for the professional services it provides to its clients. Where a practice uses Mealie to invoice or collect payment from its own clients, that transaction is between the practice and its client. We are not a party to it, and the practice alone is responsible for its pricing, refunds, cancellations and any related disputes.

10. Availability, changes and support

We work to keep the Services available and reliable but do not guarantee uninterrupted operation. We may perform maintenance, and will give advance notice of planned work that we expect to be disruptive.

We may add, change or remove features. Where we discontinue a material feature, we will give reasonable notice and, where practical, a way to export your data. Support is provided as described on our contact page.

11. No medical advice

Mealie is a tool used by qualified professionals to record information and deliver their own services. The software does not provide medical advice, diagnosis or treatment, and any nutritional or wellness content — including suggestions produced by automated or AI-assisted features — is informational and must be reviewed by a qualified professional before it is relied on. Always seek the advice of a qualified health provider about a medical condition.

12. Warranties and disclaimers

Except as expressly stated in these terms or a signed agreement, and to the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free or meet every requirement you have.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or anticipated savings, however caused.

Our total aggregate liability arising out of or relating to the Services in any 12-month period is limited to the amounts paid to us for the Services in the 12 months preceding the event giving rise to the claim, or ₹10,000 where no amount has been paid.

14. Indemnity

You will indemnify and hold us harmless against claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of the Services, or content you entered into the Services in breach of a third party’s rights.

15. Suspension and termination

You may stop using the Services at any time; a subscribing practice may cancel in accordance with our cancellation and refund policy. We may suspend or terminate access if you fail to pay, materially breach these terms, if required by law, or where continued access presents a security risk. Where circumstances allow, we will give notice and an opportunity to remedy.

On termination your right to use the Services ends. Data is retained and deleted as described in section 8 of the privacy policy. Sections 5, 6 and 12 to 17 survive termination.

16. Changes to these terms

We may update these terms. The date above records the current version. For material changes we will give reasonable notice by email or in the product before they take effect. Continuing to use the Services after that date means you accept the revised terms.

17. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Kolkata, West Bengal, India have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

If a provision is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it.

18. Contact

Questions about these terms: support@mealiepro.com, or Systemfy Infotech, P 88/5 Helen Keller Sarani, Kolkata, West Bengal 700053, India.