Cancellation and refund policy

This policy applies to subscription payments, plan purchases, renewals, upgrades and other payments made to Systemfy Infotech for Mealie.

1. Cancelling a subscription

You may cancel your Mealie subscription at any time by emailing support@mealiepro.com from the account owner’s email address, with the subject “Subscription Cancellation Request – Mealie”. Please include:

• registered email address;
• practice or business name;
• active plan name;
• invoice number or payment reference, if available;
• preferred cancellation date, if applicable.

We will confirm the cancellation by email within two business days.

2. Access after cancellation

After cancellation, access continues until the end of the paid billing period. Once the billing period ends, the account is moved to inactive status and no further charges are made.

3. Auto-renewal

Subscriptions that are set to renew automatically continue until you cancel. To avoid the next charge, cancel before the renewal date. A renewal that has already been charged is not refundable; the cancellation will take effect at the end of that renewed period.

4. Refunds

All payments for Mealie are final and non-refundable. Cancellation does not entitle you to a refund, full or prorated. This includes:

• subscription fees for a billing period that has started, whether or not used;
• plans purchased and later changed or downgraded due to business preference;
• feature misunderstanding after successful activation;
• onboarding, setup or custom work fees;
• accounts suspended or terminated for a breach of our terms of service.

5. Payment errors

The only exceptions are verified payment errors:

• duplicate payment for the same invoice or billing cycle;
• payment captured but the subscription was not activated due to an issue on our side;
• an amount charged in error, including a charge after a confirmed cancellation.

To report a payment error, email support@mealiepro.com within 7 days of the payment date with your registered email address, invoice number or payment reference, the Razorpay payment ID (if available), and the payment date and amount.

Once verified, the amount paid in error is refunded to the original payment method within 5–7 business days. The time for it to appear in your account depends on your bank, card network or UPI provider.

If money was debited but the payment failed, it is normally reversed automatically by your bank or the payment gateway within 5–7 business days.

6. Payments made to a practice

Where a practice uses Mealie to invoice its own clients, that payment is between the practice and its client. Systemfy Infotech is not a party to it. Refunds, cancellations and disputes for those payments are handled solely by the practice under its own policy.

7. Data after cancellation

You can request an export of your data before the cancellation takes effect. After the account closes, data is retained for 30 days and then deleted, as described in our privacy policy. Some records are retained where required for tax or legal purposes.

8. Reactivation

A cancelled or expired account can be reactivated by choosing a plan and completing payment, provided its data has not yet been deleted.

9. Contact

For cancellation or payment questions, contact support@mealiepro.com or see our contact page.